Please read these Terms of Service (“Terms”), which set forth the legally binding terms and conditions between you and Ipage Hostings (“Ipage Hostings” or the “Company”). It governs your access to and the use of the website (“Site”) and services (the “Service”)
Our collection and use of personal information in connection with your access to and use of the Service is described in our Privacy Policy.
Acceptance of Terms
Your access to the use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others wh access or use the Service (collectively referred to as “Users”) and all applicable laws and all conditions or policies referenced here. The Service is offered subject to acceptance of all of the terms and conditions contained in these Terms and all other operating rules, policies, and procedures that may be published on the Site by the Company, which are incorporated by reference, including operating rules, policies, and procedures of third-party services providers to the Site that are referenced herein. These Terms apply to every user of the Service. In addition, some Services offered through the Site may be subject to additional terms and conditions adopted by the Company. Your use of those services is subject to those additional terms and conditions, which are incorporated into these Terms by this reference.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not access the Service.
Additional Policies and Agreements
The use of our Services is also determined by the following policies, which are included by reference. By using our Services, you also agree to the terms of the other policies listed on the terms and policies menu.
Additional terms may also apply to certain Services and are combined by reference as applicable in these Terms.
The use of our Services is also determined by the following policies, which are included by reference:
By using our Services, you also agree to the terms of the other policies that may be listed subsequently on here:
User Agreement
Agreeing to Ipage Hosting Acceptable Use Policy and Terms of Service is mandatory for using our services and this guides the usage of these services.
During the term of its agreement with Ipage Hostings, the User must ensure that the use of any resource offered to the User or owned or controlled by Ipage Hostings ("Service") conforms with Ipage Hostings current Acceptable Use Policy ("AUP"). Ipage Hostings may modify, without prior notice, the AUP as Ipage Hostings deems appropriate; such modified AUP is effective upon posting on Ipage Hostings website.
If any of these is infringed, we reserve the right to suspend such violating websites without prior notice.
We don’t allow “high-yield investment programs” (HYIP) websites (Ponzi). This is as well as sites relating to extreme money-making, gambling, e-gold doublers, etc.
The Company reserves the right, at its sole discretion, to modify or replace these Terms from time to time by posting the updated terms on the Site. It is your responsibility to check the Terms periodically for changes. If you object to any such changes, your sole recourse will be to cease using the Site and the Service. Your continued use of the Service following the posting of any changes to the Terms of Use will indicate your acknowledgment of such changes and agreement to be bound by the terms and conditions of such changes.
The Company reserves the right to change, suspend, or discontinue the Service (including, but not limited to, the availability of any feature, database, or content) at any time for any reason. The Company may also impose limits on certain features and Services or restrict your access to parts of or the entire Site without notice or liability.
Account
In order to initiate and commence the use of our Services, all Users must register an account (“Account”).
All Users, whether registering an account as an individual or a company shall be required to include the names of natural persons in the first and last name column.
If you are registering an Account for a company or other legal entity, you must include the name of a natural person as well as the name of the company you represent. You represent and warrant that you have the authority to legally bind that entity and grant us all permissions and licenses provided in these Terms.
You must provide accurate, current, and complete information during the registration process and always keep your Account profile page information up-to-date.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
You are liable for any and all activities conducted through your Account unless such activities are not authorized by you and you are not otherwise negligent (such as failing to report the unauthorized use or loss of your credentials).
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
We will set up your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. You can make payment via bank transfer or through any of our online payment options. If you choose to make payment via cash deposit, we will request additional KYC information for security reasons before activating the service you paid for. Please note that this KYC process will only be done per client account.
It is your responsibility to provide us with an email address that is not a webmail account @ the domain(s) (e.g. mail@yourdomain.com) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with Ipage Hostings, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) are correct and up-to-date. Ipage Hostings is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our support team via email at support@ipagehostings.com. Providing false contact information of any kind may result in the termination of your account.
You are responsible for your sites and all sites that you host to be in accordance with all rules on this page. Misuse by you may result in actions on your account, including removal from the host with/without notice and without a refund.
Refund Policy
Ipage Hostings will process all refund requests in line with this Refund Policy.
Note that Ipage Hostings may vary this Refund Policy at any time. If we vary this Refund Policy, we will provide notice by publishing the varied Refund Policy on our Website. You accept that by doing this, Ipage Hostings has provided you with sufficient notice of the variation to its Refund Policy. Your continued use of our Website will be deemed as acceptance of the varied terms by you.
To request a refund, you must submit a service cancellation request through by sending an email to billing@ipagehostings.com or opening a support ticket via your Ipage Hostings client area within the time stipulated in this Refund Policy for the relevant service you wish to cancel.
General Refund Process
Service(s) must be cancelled before a refund can be issued
You will not be entitled to a refund if your domain name has been flagged as suspicious, is considered to be registered for improper use, or is registered in breach of our Terms of Service.
You will not be entitled to a refund if your service is suspended or terminated as a result of a breach of our Terms of Service.
You will not be entitled to a refund if your service is downgraded.
All eligible refunds will be automatically credited to your client account with Ipage Hostings, unless you specifically request for a cash refund. Money refunded into your client account can be used at a later date to pay for other products and services. You can view your credit balance by logging into your client account and going to the "Available credit" section on your client area dashboard.
If you have requested a cash refund, Ipage Hostings will only give such a refund where the account details you have provided for the refund are an exact match with that from which we received your payment. In event of any discrepancy in the account details, an eligible refund will only be made into your client account.
Requests for cash refunds will be processed and completed within a minimum of 5 days and a maximum of 15 days from the date of request. All cash refund requests are subject to an administrative fee which will be deducted from the amount to be refunded to you. In the event that the amount to be refunded is less than the administrative fee i.e bank charges, you will only be entitled to a refund into your client account.
Unless you specifically request a cash refund, purchases made via any online payment gateway processor i.e. Quickteller, Paystack, Rave, PayPal, etc may be refundable via the source of payment and Ipage Hostings is not responsible for any additional charges imposed by the online payment processing company.
On no account will the same product or service be entitled to a refund more than once.
All deposits made into the Wallet are not refundable and cannot be withdrawn.
No portion of your Wallet Balance may be transferred to another Ipage Hostings.com account.
This Refund Policy for Ipage Hostings Wallet may be amended from time to time.
Overpayment;
If we become aware that you have overpaid for any product or service, we will automatically credit the amount of that overpayment to your Ipage Hostings account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the Available credit section on your client area dashboard.
If you wish for an overpayment to be refunded to your bank account, you must send a request for a refund to billing@ipagehostings.com The request must give required details including the invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
Shared or Reseller Hosting;
Annual shared hosting and reseller hosting purchases must be cancelled within 30 days of purchase to be eligible for a refund.
Cancellation requests for monthly, quarterly, and semi-annual web hosting plans must be made within 72 hours of purchase to be eligible for a refund.
The money-back guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
Web Hosting;
If you have purchased an annual web hosting package , you may cancel your purchase and request a refund within the 30 days from the date of purchase.
SSL Certificates
Comodo & Certum SSL Certificates which have been issued must be cancelled within 5 days of purchase to be eligible for a refund.
For certificates that have been purchased but not yet issued, it can be cancelled and refunded only if you request cancellation within 30 days from the purchase date.
If the cancellation/refund request for an issued or non-issued certificate is submitted after the stipulated grace periods are over, the refund will not be honoured.
Non-Refundable Products and Services
The following products and services are non-refundable once purchased:
Virtual Servers
Cloud hosting
Local servers
SiteLock
CodeGuard
SpamExperts email filter
MarketGoo
Bizgrowth Projects
Website Projects
Site Builder
Google Workspace
Microsoft 365
Email Hosting
cPanel Cloud Hosting
Despite domain names being non-refundable, there is one exception. In the case of an unsuccessful attempt to either register or transfer a domain name, the fees will be automatically credited into your client account.
Refunds for services that have not yet been installed or set up after one month of purchase will be automatically credited into your client account and this may be used to either repurchase the same service or other services.
Payments Issues
If you mistakenly made any payment in error (e.g. Double payment for an invoice, enabling of automated payment, wrong transfer of funds, debited more than once on a transaction, etc) we will automatically credit the amount of that overpayment to your Ipage Hostings client account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the "Available credit" section on your client area dashboard.
If you wish for this payment made in error to be refunded you must send a request for a refund to billing@ipagehostings.com. The request must give required details including date of payment, method of payment (including, where applicable, bank details from which payment was made or transaction ID for online payment), invoice number where applicable, and amount of payment.
If you have an issue with online payments or other payment charges, you should contact us regarding the issue before you contact your bank or the payment processing company(e.g. Quickteller, Paypal, Paystack, Rave, etc) to request a chargeback or reversal of the charges.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
How to Cancel your Web Hosting Account
Cancel your account by following the steps below:
Login to your client area and click on the Services->My Services
Click on the View Details button beside the service you would like to cancel
Click on the Management Actions tab and then click on the Request Cancellation link
You will receive an automatic reply confirming we have your request.
Wait for a separate cancellation confirmation email(up to 48 hours later).
Reply back to the cancellation confirmation email and ask for your refund.
You must get written confirmation from Ipage Hostings stating the amount of your refund and requesting your account details.
Please allow up to 15 days for your account to be refunded.
Representations and Warranties
Representations and warranties are statements and promises made by you to the Company, which we rely on as being accurate in our dealings with you. You make the following representations and warranties to us at the time of agreeing to these Terms and every time you use the Services;
you are over the age of 18 years;
you are of sound mind and have the capacity to enter into a legally binding contract and these Terms;
all personal information that you provide about yourself is accurate and true to the best of your knowledge;
you hold a bank account with a licensed financial institution in your own name and will use this account to transfer money to our account when you conduct transactions on the Site;
if you are registering or accepting these Terms on behalf of a legal entity such as a company, trust, or partnership, you are legally authorised to do so and we may request evidence of such legal authorisation (by way of a copy of any document which shows the valid and subsisting authorisation); and
you are not breaching any laws or regulations that are applicable to you or any company, trust, or partnership upon whose instructions you are acting;
you are the owner of, and responsible for all content or information residing on, obtained, or transmitted via, the Service, regardless of whether such use is by the Customer.
Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of the Company. The Service is protected by copyright, trademark, and other laws of the Federal Republic of Nigeria. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
User shall not directly or indirectly: (i) decipher, decompile, disassemble, reverse engineer, or otherwise attempt to derive any source code or underlying ideas or algorithms of any part of the Service, except to the extent applicable laws specifically prohibit such restriction; (ii) modify, translate, or otherwise create derivative works of any part of the Service; or (iii) copy, rent, lease, distribute, or otherwise transfer any of the rights that you receive hereunder.
If you choose to provide technical, business or other feedback to the Company concerning the Site or the Services (collectively, “Feedback”), the Company will be free to use, disclose, reproduce, license, or otherwise distribute or exploit such Feedback in its sole discretion without any obligations or restrictions of any kind, including intellectual property rights or licensing obligations. You understand and agree that the incorporation by the Company of Feedback into any of its products or services does not grant you any proprietary rights therein.
Prohibited Activities
Users shall not utilize the Site or the Services in connection with any transaction that is illegal or involves any illegal items or is for any illegal purpose.
Ipage Hostings, in its sole discretion, may refuse to complete any transaction that Ipage Hostings has reason to believe is unauthorized or may violate any law, rule, or regulation.
In addition, if any transaction cannot be completed for any reason, including cancellation by Ipage Hostings, Ipage Hostings will notify each User in such transaction by e-mail, to the e-mail address each has provided on the Site.
You are solely responsible for compliance with any and all laws, rules, regulations, and tax obligations that may apply to your use of the Services. In connection with your use of the Site, you will not and will not assist or enable others to:
breach or circumvent any applicable laws or regulations, agreements with third-parties, third-party rights, or our Terms;
use the Site or Collective Content for any commercial or other purposes that are not expressly permitted by these Terms or in a manner that falsely implies endorsement, partnership, or otherwise misleads others as to your affiliation with Ipage Hostings;
copy, store, or otherwise access or use any information, including personally identifiable information about any other User, contained on the Site in any way that is inconsistent with Ipage Hostings Privacy Policy or these Terms or that otherwise violates the privacy rights of Users or third parties;
use the Site in connection with the distribution of unsolicited commercial messages ("spam");
use the Site with the intention to circumvent any Service Fees or for any other reason;
use the Site to host cryptocurrency miners, cryptocurrency exchanges, or websites that use illegal or deceptive marketing practices; cryptocurrency wallets, cryptocurrency trading platforms;
use the Site to host or link a website that is intended to deceive the public including, but not limited to sites listed at aa419.org & escrow-fraud.com
use the Site to host or promote High-Yield Interest Programs (HYIP) or Related Sites or Investment Sites such as FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme;
request, accept, or make any payment for Property outside of the Site. If you do so, you acknowledge and agree that you: (i) would be in breach of these Terms; (ii) accept all risks and responsibility for such payment, and (iii) hold Ipage Hostings harmless from any liability for such payment;
discriminate against or harass anyone on the basis of race, tribe, origin, religion, gender, physical or mental disability, medical condition, marital status, or age, or otherwise engage in any abusive or disruptive behaviour;
use, display, mirror, or frame the Ipage Hostings platform or Collective Content, or any individual element within the Ipage Hostings platform, Ipage Hostings name, any Ipage Hostings trademark, logo, or other proprietary information, or the layout and design of any page or form contained on a page in the Ipage Hostings platform, without Ipage Hostings express written consent;
dilute, tarnish or otherwise harm the Ipage Hostings brand in any way, including through unauthorized use of Collective Content, registering and/or using Ipage Hostings or derivative terms in domain names, trade names, trademarks, or other source identifiers, or registering and/or using domains names, trade names, trademarks or other source identifiers that closely imitate or are confusingly similar to Ipage Hostings domains, trademarks, taglines, promotional campaigns or Collective Content;
use any robots, spider, crawler, scraper, or other automated means or processes to access, collect data or other content from or otherwise interact with the Ipage Hostings platform for any purpose;
avoid, bypass, remove, deactivate, impair, descramble, or otherwise attempt to circumvent any technological measure implemented by Ipage Hostings or any of Ipage Hostings providers or any other third party to protect the Ipage Hostings platform;
attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Ipage Hostings platform;
take any action that damages or adversely affects, or could damage or adversely affect the performance or proper functioning of the Ipage Hostings platform;
violate or infringe anyone else’s rights or otherwise cause harm to anyone.
You acknowledge that Ipage Hostings has no obligation to monitor the access to or use of the Site by any User or to review, disable access to, or edit any User Content, but has the right to do so to (i) operate, secure, and improve the Site (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes); (ii) ensure Users’ compliance with these Terms; (iii) comply with applicable law or the order or requirement of a court, law enforcement or other administrative agency or governmental body; (iv) respond to User Content that it determines is harmful or objectionable, or (v) as otherwise set forth in these Terms. Users agree to cooperate with and assist Ipage Hostings in good faith and to provide Ipage Hostings with such information and take such actions as may be reasonably requested by Ipage Hostings with respect to any investigation undertaken by Ipage Hostings or a representative of Ipage Hostings regarding the use or abuse of the Ipage Hostings platform.
If you feel that any User you interact with, whether online or in-person, is acting or has acted inappropriately, including but not limited to any one who (i) engages in offensive, violent, or sexually inappropriate behaviour, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to Ipage Hostings by contacting us with your police station and report number (if available); provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.
The use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of another's copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be suspended and/or terminated from our hosting. If you believe that your copyright or trademark is being infringed upon, please email abuse@ipagehostings.com with the information required. If the request is of a licensing issue, we may require further documentation.
Examples of unacceptable material on all hosting servers (Shared, Reseller, or Owned) include:
Topsites
IRC Scripts/Bots
Proxy Scripts/Anonymizers
Pirated Software/Warez
Image Hosting Scripts (similar to Photobucket or Tinypic)
AutoSurf/PTC/PTS/PPC sites
IP Scanners
Bruteforce Programs/Scripts/Applications
Mail Bombers/Spam Scripts
Banner-Ad services (commercial banner ad rotation)
File Dump/Mirror Scripts (similar to RapidShare)
Commercial Audio Streaming (more than one or two streams)
Escrow/Bank Debentures
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Hosting cryptocurrency miners, exchanges, or websites that use illegal or deceptive marketing practices; cryptocurrency wallets, apps;
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Lottery/Gambling Sites
MUDs/RPGs/PBBGs
Hacker focused sites/archives/programs
Sites promoting illegal activities
Forums and/or websites that distribute or link to warez/pirated/illegal content for which you don't hold usage or distribution rights
Bank Debentures/Bank Debenture Trading Programs
Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com) and activities of any kind.
Mailer Pro
Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
Tell A Friend Scripts
File upload, sharing, archive, backup, mirroring, or distribution services
Website-primarily created to distribute large documents, images, videos, or drive traffic to other sites.
Heavy websites that may over-utilize bandwidth or resources (RAM, CPU, etc)
Torrent software
Network Daemons
Abusive scripts, processes
Adult Thumbnail Galleries / Banner Exchanges
Examples of unacceptable material on all Dedicated servers include:
IRCD (IRC servers)
IRC Scripts/Bots
Pirated Software/Warez
IP Scanners
Bruteforce Programs/Scripts/Applications
Mail Bombers/Spam Scripts
Escrow
High-Yield Interest Programs (HYIP) or Related Sites
Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme)
Sale of any controlled substance without prior proof of appropriate permit(s)
Prime Banks Programs
Lottery/Gambling Sites
Hacker focused sites/archives/programs
Sites promoting illegal activities
Bank Debentures/Bank Debenture Trading Programs
Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com)
Mailer Pro
Broadcast or Streaming of Live Sporting Events (UFC, NASCAR, FIFA, NFL, MLB, NBA, WWE, WWF, etc)
Hosting cryptocurrency miners, exchanges, or websites that use illegal or deceptive marketing practices; cryptocurrency wallets, apps;
Ipage Hostings services, including all related equipment, networks, and network devices are provided only for authorized customer use. Ipage Hostings systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied, and used for authorized purposes. Use of Ipage Hostings system(s) constitutes consent to monitoring for these purposes.
Any account found connecting to a third-party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. Ipage Hostings may, at its discretion, request and require documentation to prove access to a third-party network or system is authorized.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.
Any violation as stated above may result in the suspension or termination of your services with or without notice. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.
Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
Resellers: We will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
Direct customers: Your services will be terminated with or without notice.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as username and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.
Zero Tolerance Spam Policy
We take a zero-tolerance stance against sending unsolicited e-mails, bulk emailing, and spam. "Safe lists" and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Payment Information
You agree to supply appropriate payment for the services received from Ipage Hostings, in advance of the time period during which such services are provided. You agree that until and unless you notify Ipage Hostings of your desire to cancel any or all services received, those services will be billed on a recurring basis.
As a client of Ipage Hostings, it is your responsibility to ensure that your payment information is up to date and that all invoices are paid on time. You agree that until and unless you notify Ipage Hostings of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis unless otherwise stated in writing by Ipage Hostings.
It is the customer's responsibility to notify our billing team via email at billing@ipagehostings.com after paying for a product/service renewal and to ensure the email is received and acted upon. Product/service renewal notices and invoices are provided as a courtesy reminder and Ipage Hostings cannot be held responsible for failure to renew a product/service or failure to notify a customer about a product/service renewal.
You agree that Ipage Hostings may seek all lawful means in order to retrieve payment, including but not limited to, immediate suspension or termination, without notice to You, of any domain names or Services, registered or renewed by you or on Your behalf, should Ipage Hostings be unable to charge your payment method for the full amount owed for the domain or Services provided, or if We receive notice of a chargeback, reversal, payment dispute, or are charged a penalty for any fee previously charged to you for a domain or a service. You also agree that all access and privilege in and use of any domains, services, content, and/or products purchased through Ipage Hostings, including all data hosted on our systems, shall be taken control of in satisfaction of any liability by You to Ipage Hostings. We will only restore Your access to and control over these Services solely at our discretion, and subject to our receipt of the unpaid fee(s).
Deposits or transfers can be made via add funds to credit your Ipage Hostings Wallet. Your Ipage Hostings Wallet displays the total balance that is yet to be applied to a purchase. You may view your Wallet balance at any time by logging into your Ipage Hostings client account. Funds are deducted from your wallet when you apply them manually or via API to an invoice. Your Wallet balance can only be used for the purchase and renewals of services offered by Ipage Hostings. The use of your Wallet balance for purchases and renewals for any affiliated service is subject to the Company’s discretion.
By paying for an invoice or making a deposit to your Wallet you acknowledge that you have read and agreed to Ipage Hostings Refund Policy.
Ipage Hostings reserves the right to change any product/service fee and any other charges at any time.
Backups and Data Loss
Your use of this service is at your sole risk. Ipage Hostings is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backups of files and data stored on Ipage Hostings servers. You may refer to our backup policy for more information about backups.
Promotional Terms
If you purchased a product/service during a promotion or bundled with a free product (i.e a Hosting Services) and you fail to renew it before the date of expiration or a change is made to the billing cycle of the product during the promotional period, the terms of the promo or free product become void. The free product will be charged at the standard renewal rate of the then-current price of the product.
Cancellations and Refunds
Ipage Hostings reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Only first-time accounts are eligible for a refund. For example, if you've had an account with us before, canceled, and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
Resource Usage
Users may not:
Use 25% or more of system resources for longer than 90 seconds. There are numerous activities that could cause such problems; these include CGI scripts, FTP, PHP, HTTP, etc.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site but may not host or store them on our shared servers.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
Run cron entries with intervals of less than 15 minutes.
Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
When using PHP include functions for including a local file, including the local file rather than the URL. Instead of include ("http://yourdomain.com/include.php") use include ("include.php")
To help reduce usage, do not force HTML to handle server-side code (like PHP and SHTML).
Only use HTTPS protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
INODES
The use of more than two hundred and fifty thousand (250,000) inodes on any shared or reseller account may result in a warning, and if no action is taken to reduce the excessive use of inodes, your account may be suspended. If an account exceeds one hundred thousand (100,000) inodes it will be automatically removed from our backup system to avoid over-usage, however, databases will still be backed up as a courtesy in our sole discretion. Every file (i.e. a webpage, image file, email, etc.) on your account uses up one (1) inode.
User accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes is typically due to Users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past an acceptable amount of inodes. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: ":fail: No such user here"
Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. An unused transfer in one month cannot be carried over to the next month.
Reseller: Client Responsibility
Resellers are responsible for supporting their clients. Ipage Hostings does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients. Ipage Hostings will hold any reseller responsible for any of their clients' actions that violate the law or the terms of service.
Shared (non-reseller accounts) / Semi-Dedicated Servers
Shared accounts may not resell web hosting to other people if you wish to resell hosting you must use a reseller account.
SSL Certificate Revocation
Ipage Hostings reserves the right to revoke your Certificate without notice at any time if
we discover that the information contained in your Certificate is no longer valid;
you fail to perform your obligations under the terms of this Agreement; or
Ipage Hostings determines in its sole discretion that you have engaged in harmful/abusive activities.
Price Change
We reserve the right to change prices listed on the Ipage Hostings website, and the right to change the number of resources given to plans at any time.
Indemnification
You agree to indemnify and hold harmless Ipage Hostings, its affiliates and subsidiaries, its officers, directors, employees, and agents, against all liabilities, costs, expenses, damages, and losses (including any direct, indirect, or consequential losses, loss of profit, loss of reputation and all interest penalties and legal and other reasonable professional costs and expenses) suffered or incurred as a result of:
your fraudulent or illegal use of the Services or the Site;
your negligence or any default by you of any of these Terms;
any inaccurate or incomplete information that you have knowingly provided to us;
you are allowing any other person to access your account either with your permission or as a result of your failure to keep your username and password private;
any service that you have offered, whether with or without our permission, to another third party using the Company’s Services or Website;
any claim made against you for actual or alleged infringement of the Company’s Intellectual Property Rights or any actual or alleged infringement of a third party’s Intellectual Property Rights arising out of or in connection with the Services or your use of the Site.
Limitation of Liability
In no event shall Ipage Hostings, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
Ipage Hostings, its subsidiaries, affiliates, and its licensors do not warrant that:
a) the Service will function uninterrupted, secure, or available at any particular time or location;
b) any errors or defects will be corrected;
c) the Service is free of viruses or other harmful components;
d) the results of using the Service will meet your requirements.
Disclosure to law enforcement
Ipage Hostings may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
Changes to the Terms Of Service
Ipage Hostings reserves the right to revise its policies at any time without notice.
Link to Other Websites
Our Service may contain links to third-party websites or services that are not owned or controlled by Ipage Hostings. Ipage Hostings has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Ipage Hostings shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.
We strongly advise you to read the Terms and privacy policies of any third-party websites or services that you visit.
Termination
We may terminate or suspend your access to the Services, in whole or in part, including deletion or confiscation of all files, content, and/or domain name registrations, without notice in the event that:
you fail to pay any fees due hereunder to Ipage Hostings;
you violate the terms and conditions of this Agreement;
your conduct may harm Ipage Hostings or others, cause Ipage Hostings to incur liability, or disrupt its business operations (as determined by Ipage Hostings in its sole discretion);
you are abusive toward our staff in any manner; or
for any other lawful reason, including to comply with applicable law, or as otherwise specified in this Agreement.
In such an event, your right to use the Service will immediately cease and we will not refund to you any fees paid in advance of such termination, and you shall be obligated to pay all fees and charges accrued prior to the effectiveness of such termination.
Governing Law
These Terms shall be governed and construed in accordance with the laws of The Federal Republic of Nigeria, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Dispute Resolution
Any disputes arising under or in connection with the validity, interpretation, and performance of these Terms between Ipage Hostings and any third parties that cannot be resolved amicably by the parties through negotiation within 30 (thirty) days shall be resolved by Arbitration at the Lagos Court of Arbitration (LCA) before a single arbitrator in accordance with the Arbitration and Conciliation Act, Cap A18, Laws of the Federation of Nigeria.
The Parties shall endeavour in good faith to mutually agree on the selection of an arbitrator. If the Parties cannot mutually agree on the selection of an arbitrator within ten (10) days of the request, they shall apply to the LCA to appoint an arbitrator. Arbitration proceedings shall be conducted in Lagos. The arbitrator will be requested to render an award within ninety (90) days and to provide, in writing the reasoning for the award. The decision of any such arbitrator shall be final and binding on the parties.
Each party shall bear its cost in connection with the Arbitration and the arbitrator’s fees shall be split equally between both parties.
Feedback
We welcome and encourage you to provide feedback, comments, and suggestions for improvements to the Ipage Hostings Site or Services. You may submit Feedback by emailing us, through the contact section of the Site, or by other means of communication. Any Feedback you submit to us will be considered non-confidential and non-proprietary to you. By submitting Feedback to us, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, sub-licensable, perpetual license to use and publish those ideas and materials for any purpose, without compensation to you.
Bulk Email
Customers sending bulk email must provide recipients with an easy and effective mechanism for removal from the bulk email list. The customer must include the source of the addressee's address in each bulk email message.
CPU Usage
Sites may not use extreme unwarranted CPU usage. This includes the usage of "heavy" scripts or Flash/shockwave files. By heavy we mean oversized without cause, to the point where most users would be unable to view them in a reasonable amount of time. No single site may consume 30% of CPU usage for a sustained period of time.
File repository / Dump Sites
Customers may not use disk space as a file repository or dumpsite. This includes but is not limited to; warez, serials, sound files, applications, and zip files. This includes using the space in order to store content used on other sites (remote linking). Examples of this would be using the webspace to store images for auction descriptions, flash, or any other files used on another site but stored on our server.
Violation of Rules
Breaking any of these aforementioned rules may result in immediate account suspension with or without notice and also without refund, as well as criminal prosecution where deemed necessary.
If you have any questions about these Terms, please contact us at legal@ipagehostings.com.
*Terms of Service and Refund Policy was last modified on [5th Jan 2024]*
